- Audio devices for voicemail and Softphone including headsets.
- Presence automation.
- Notification rules for received voicemails and faxes including escalation.
- DND (Do not Disturb)
- Find Me/Follow Me.
- Make calls via the Zultys phone system from the Lync/Skype for Business application.
- Synchronize presence status between the two in both directions. For example, when you are on a Zultys phone call, your status in Lync will automatically show as Busy and return to Available when the call is done.
This video shows both the customer view and agent view of a web chat session.