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Video Tutorials

MXIE Quick Install

 

Description: How to do the first time install and configuration of the MXIE desktop application for Windows and Macintosh computers.

 

Topics: Install, configure, binding to phones including softphone, voicemail setup, password, PIN, making and receiving calls, key preferences.

MXIE Quick Start Tutorial

 

Description: How to use the basic features of MXIE so that you are productive.

 

Topics: Layout options, Address Book, Buddy List, User Presence and Notes, Many ways to make calls, Answering calls with options, Transfer (blind and supervised), Instant Messaging (IM), Visual Voicemail (voice mails, call recordings, FAXs), Call Log.

MXIE Preference Tutorial Part 1

 

Description: This video covers the most common preference settings for all versions of MXIE including version 13.

  1. Audio devices for voicemail and Softphone including headsets.
  2. Presence automation.
  3. Notification rules for received voicemails and faxes including escalation.

MXIE Preference Tutorial Part 2

 

Description: This video shows how Call Handling Rules give you control of how to manage incoming calls for all versions of MXIE including version 13. It shows how they work and includes the following examples.

  1. DND (Do not Disturb)
  2. Find Me/Follow Me.
  3. Vacation.

MXIE Conference Tutorial

 

Description: How to do ad hoc and scheduled audio and web conferencing using MXIE and MXmeeting

 

Topics: MXconference, MXmeeting, scheduled, unscheduled (ad hoc), webinar, audio conference, invitations, Microsoft Outlook, one time and recurring meetings

ZAC Quick Start Tutorial

 

Description: Zultys Advanced Communicator (ZAC) ver.3 first time set up and how to use training.

 

Topics: Configure, binding to phones including softphone, making and receiving calls, instant messaging, group chats, transfers, conferences, voicemail, presence, softphone headsets with call control, Microsoft Office integration, ScreenDial, Windows, and Macintosh.

Zultys Mobile for iPhone Tutorial

 

Description: Zultys Mobile ver.7.7.5 for iOS user training.

 

Topics: UC, Unified Communications, MXIE, ZAC, iPhone, Android, Zultys Mobile

Webchat

 

Description: With Zultys Web Chat, your customers can call or web chat with your staff as a free feature of your phone system. This video shows both the customer view and agent view of a web chat session.

 

Requirements: Zultys MX version 11.0.4 or later, MXIE software for (Macintosh and Windows), ACD or ICC call group(s) administratively enabled for Chat, Web Chat Client template (provided by Zultys) to be customized and installed onto your web site by your web administrator, signed certificate.

 

Topics: chat, mxie, webchat, web chat, call groups, call center

Skype for Business Integration

 

Description: This video shows the integration between Zultys MXIE and Lync/Skype for Business unified communications clients.

  1. Make calls via the Zultys phone system from the Lync/Skype for Business application.
  2. Synchronize presence status between the two in both directions. For example, when you are on a Zultys phone call, your status in Lync will automatically show as Busy and return to Available when the call is done.

This video shows both the customer view and agent view of a web chat session.

 

Requirements: Windows Computer, MXIE software, Zultys Flex Communicator, existing Lync/Skype for Business account (not provided by Zultys)

 

Topics: Skype for Business, Lync, integration, MXIE, Presence, Flex Communicator

Zultys Salesforce Integration

 

Description: This video shows the optional integration of Zultys telephony with Salesforce.com. Make and receive calls from within Salesforce including popping the contact record in Salesforce when one of your contacts calls you. This video shows both the customer view and agent view of a web chat session.

 

Requirements: Zultys MX version 11.0.4 or later, Zultys Salesforce CRM license, and a Salesforce Enterprise Edition, Unlimited Edition, or Professional Edition account.

 

Topics: Salesforce, CRM, integration, MXIE, OpenCTI
ZIP 49G Advanced Color Gigabit IP Business Phone
 
Description: The ZIP 49G Smart Media Phone combines productivity enhancing visual communications with the flexibility of the Android operating system, accessed via a 7 inch touch screen, to deliver an outstanding user experience for business professionals. Functions and contacts may be accessed quickly via 27 programmable soft keys. Wired and wireless headsets including Electronic Hook Switch (EHS) function are supported via the integrated USB port. Optional ZIP 450M Color Expansion Modules can provide more programmable keys. The ZIP 49G is fully compatible with Zultys’ ZAC and MXIE Unified Communication applications, allowing users to manage calls and messages directly from their computer. Like all Zultys phones, the ZIP 49G utilizes the Session Initiation Protocol (SIP) open standard and is managed from the Zultys MX Administrator application for rapid deployment and the industry’s lowest total cost of ownership.
ZIP 47G Advanced Color Gigabit IP Business Phone
 
Description: Functions and contacts may be accessed quickly via 27 programmable soft keys. A dedicated headset port and Electronic Hook Switch support offer enhanced usability for wired and wireless headset users. The optional ZIP 440M Expansion Module supports additional programmable keys. The ZIP 47G is fully compatible with Zultys’ ZAC Unified Communication applications, allowing users to manage calls and messages directly from their computer. Like all Zultys phones, the ZIP 47G utilizes the Session Initiation Protocol (SIP) open standard and is managed from the Zultys MX Administrator application for rapid deployment and the industry’s lowest total cost of ownership.
ZIP 45G Advanced Gigabit IP Business Phone
 
Description: The ZIP 45G incorporates a 3.7” backlit graphical display and dual Gigabit Ethernet ports, in a feature rich IP phone suitable for the most demanding of users. Functions and contacts may be accessed quickly via 21 programmable soft keys. A dedicated headset port and Electronic Hook Switch support offer enhanced usability for wired and wireless headset users. The optional ZIP 450M Expansion Module supports additional programmable keys. The ZIP 45G is fully compatible with Zultys’ ZAC and MXIE Unified Communication applications, allowing users to manage calls and messages directly from their computer. Like all Zultys phones, the ZIP 45G utilizes the Session Initiation Protocol (SIP) open standard and is managed from the Zultys MX Administrator application for rapid deployment and dramatically lowering the total cost of ownership.
ZIP 43G Exceptional Value in a feature Rich IP Phone
 
Description: The ZIP 43G is an easy to use, cost effective, business IP phone with a backlit graphical display, 3 programmable soft keys and dual Gigabit Ethernet ports with Power over Ethernet (PoE). A dedicated headset port and Electronic Hook Switch (EHS) support offer enhanced usability for wired and wireless headset users. The ZIP 43G is fully compatible with Zultys’ ZAC and MXIE Unified Communication applications, allowing users to manage calls and messages directly from their computer. Like all Zultys phones, the ZIP 43G utilizes the Session Initiation Protocol (SIP) open standard and is managed from the Zultys MX Administrator application for rapid deployment and the industry’s lowest total cost of ownership.
The Zultys IP (ZIP) series of IP telephones - Creating & Using custom buttons
 
Description: The Zultys IP (ZIP) series of IP telephones are designed to be stylish, easy to install and operate and enhance productivity. With sleek and elegant designs, the carrier-class ZIP series IP phones are designed to take advantage of the feature-rich Zultys family of award-winning IP phone system platforms. Zultys phones can be mixed and matched to meet individual job functions or requirements, and interoperate with a number of other third party SIP Phones as well.
Zultys ZIP 49G
 
Description: The ZIP 49G Smart Media Phone combines productivity-enhancing visual communications with the flexibility of the Android operating system, accessed via a 7-inch touch screen, to deliver an outstanding user experience for business professionals. Functions and contacts may be accessed quickly via 27 programmable soft keys. Wired and wireless headsets including Electronic Hook Switch (EHS) function are supported via the integrated USB port. Optional ZIP 450M Color Expansion Modules can provide more programmable keys. The ZIP 49G is fully compatible with Zultys’ ZAC and MXIE Unified Communication applications, allowing users to manage calls and messages directly from their computer. Like all Zultys phones, the ZIP 49G utilizes the Session Initiation Protocol (SIP) open standard and is managed from the Zultys MX Administrator application for rapid deployment and the industry’s lowest total cost of ownership.

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